Phoenix Firestorm Question and Answer Session

One thing that SLers often disagree about, is which viewer to use — the SL official viewer, Firestorm, Singularity — the list goes on. Each person has their favorite, and each person’s system handles one viewer better than another.

For me personally, I was madly in love with Singularity. It did everything I wanted it to, it was user friendly, it had the best features of Firestorm and SL viewer meshed into one… I was a happy girl. However, for some reason the last time I upgraded the viewer, I’ve been having rendering problems, and sadly I’ve had to start trying out other viewers. I saw that Firestorm finally had a 64-bit viewer, so I downloaded it, albeit a bit apprehensively, since both the SL viewer and Firestorm used to make me crash like crazy.  I was hoping the 64-bit version, coupled with the graphics card upgrade I made recently, would prevent the crashies like I used to have.

I’ve been using Firestorm for about a week now, and I really like it. I still miss some of the simpler features of Singularity, but the rendering problem was just too much for me to deal with. It was impossible to view SL properly.

One of the nicest things about Firestorm, is that it is the leading third party viewer, and it has amazing in-world support, including free classes that Firestorm staffers teach in-world. Recently, they taped a two-hour session where they discussed some of the issues that Firestorm users have brought up, starting with a discussion about the problems many users have been having with Norton Anti-virus and other anti-virus software. It sometimes interfering with the ability to use Firestorm properly, because the software identifies the Firestorm coding as a trojan horse and often quarantines it before it can be stopped, and the user cannot get it out.

After doing a “flame and shame” post on Twitter, they got an immediate tweet back from Norton apologizing for the problem, and within the hour, a representative from Norton had created an SL account and logged his avatar in world, found the Firestorm sim and came over to help facilitate the problem! This was someone who had never been in SL before in his life, and they felt the problem was serious enough to create an avatar to come help. Firestorm staffers were very impressed.

The video is quite long, but you can listen to it in the background while you do other things but it addresses many of the common issues, besides the anti-virus problem. It is very interesting to get an insider’s view of the viewer creation and update process, and the burnout many support people experience after a new release is issued and the vitriol that comes at them from users who have problems with the updates. It also has many good tips on how to deal with viewer problems, especially ones that seem to crop up overnight and for which they get blamed.

Have a listen; even if you’re not a Firestorm user, it has some very good insights into the workings of the viewers and their interactions with SL.

As always I remain respectfully yours,

~ Suzanne Piers, ZI Social Media Manager

 

Second Life’s Oculus Rift Integration is Ready for Beta Testers!

Hot off the presses from the Tools and Technology blog on the SL website. check it out! 🙂

by Community Manager Linden Lab on ‎03-12-2014 11:16 AM

 

The Oculus Rift offers exciting possibilities for Second Life – the stereoscopic virtual reality headset brings a new level of immersion to our 3D world, making Second Life a more compelling experience than ever before.

Though a consumer version of the headset isn’t available yet, we’ve been working with the development kit to integrate the Oculus Rift with the Second Life Viewer. We now have a Viewer ready for beta testers, and if you have an Oculus Rift headset, we’d love to get your feedback.

If you have the Oculus Rift development hardware and would like to help us with feedback on the Viewer integration, please write to sl_oculus_beta@lindenlab.com to apply for the limited beta.

Changes to JIRA Implementation

 

This was posted by Linden Labs on Feb. 28, 2014. It has some great information and announces changes to the JIRA which is a bug reporting system for SL users. Read on:

By Community Manager Linden Lab ‎02-28-2014 09:44 AM – edited ‎02-28-2014 09:55 AM

“Today, we’re happy to announce some changes to our JIRA implementation – the system we use to collect, track, and take action on bugs reported by users. You’ll see these changes take effect next week.

Recently, this system was working in a way that wasn’t very transparent, and it frankly wasn’t a good experience for the users who care enough about Second Life to try to help improve it, nor was it the best set-up for the Lindens tasked with addressing these issues. So you can see why we’re happy to be changing it!

Moving forward, we’re going to make our JIRA implementation a more transparent experience. All users will be able to see all BUG issues, all the time. You’ll be able to search to see if there are duplicates before submitting an issue, and if there’s a bug that’s particularly important to you, you can contribute your info to it and see when it’s been Accepted and imported to the Linden team.

You’ll also be able to comment. Before an issue is triaged, everyone can comment to help isolate and describe the issue more clearly. Do remember, there are some basic guidelines for participation that need to be followed. Once an issue is Accepted and imported by Linden Lab’s QA team, the original reporter will still be able to comment, as will Lindens and a small team of community triagers – a group that includes some third party Viewer developers and others selected by Linden Lab for having demonstrated skills in this area. This group has been invaluable in helping to keep the bug database orderly and cross-referenced as well as troubleshooting bugs before they’re triaged, and we’re glad to have their continuing help with this process.

Lastly, “New Feature Request” is back! If you’ve got a great idea for a feature, you don’t need to slip it through the system disguised as a bug report – just select the “New Feature Request” category when you submit. Commenting for this category will work just like for bug reports, and submitting improvements through this category will make things much easier for the Linden team reviewing these. Please remember that JIRA is an engineering tool – it’s not meant for policy discussions and the like nor is it a replacement for the Forums, where you can have all kinds of stimulating discussions.

If you’re one of the many who have taken the time to submit a bug report through the JIRA system – thank you! We really appreciate your work in tracking down the issues, and it’s a significant help to us as we continue to improve Second Life.

We think these changes will make for a better, more transparent and more productive experience for all of us, but if you have additional ideas on ways to improve our implementation, you can share them with us in this Forum thread.”

You can find the article here: Changes to Our JIRA Implementation

Thank you, and I always remain respectfully yours,

~ Suzanne Piers, ZoHa Islands Social Media Manager

Linden Lab Issue Password Security Warning

Following-on from their reminder / warning about purchasing L$, the Lab has issued a warning about keeping SL passwords secure.

The main reason for the warning is as a result of the recent Adobe security breach which resulted in the details of some 152 million Adobe users accounts –  almost four times the amount admitted to by Adobe for incidents in October.

The blog post from the Lab carries the title Keep Your Account Secure – Never Reuse Passwords, and reads:

A recent security breach at Adobe gave hackers access to private information for users of Adobe sites and services. This included Adobe passwords, email addresses, and password hints. Second Life has not been compromised, but, this is a good reminder that it’s important to never use the same password for Second Life that you use elsewhere.

If you have reused your Second Life password on other services, particularly if you used it for an Adobe service, you should change it immediately.

After every large breach, fraudsters search for users who reuse their passwords on other sites, so if you use the same password for Second Life and other services, your Second Life account could be at risk if one of those other services suffers a security breach.

You can easily change your Second Life password by following this link, and for more info, check out this Knowledge Base article on Passwords and Account Information.

Anyone who has used their Second Life password with other on-line services may wish to consider taking the advice and changing their passwords as a precaution and for peace of mind.

What Is More Dangerous Than Malware?

Most computer and Internet security articles focus on threats found ‘out there’ in the online sphere, or in the form of bad people with malevolent intentions. The danger is that they will get to you or your computer, and steal or damage. Most security measures focus on preventing such intrusions. But the greatest threat is not ‘out there.’ It is in you…

The Biggest Online Threat?
It IS you, in fact. You are human (no matter what your ex says), and have a human Mind (or enough of one to get by). Nothing is more capable of causing, or is more likely to cause you trouble. Yet the Mind is seldom the subject of information security articles. This is one of those rare reads.

“It ain’t what you don’t know that gets you into trouble,” wrote Mark Twain. “it’s what you know for sure that just ain’t so.” Almost every activity that a human performs, including most of what is supposed to be “knowledge work,” is done unconsciously; motions are gone through with blind faith that they will produce the same results they did last time. No attention is paid to what is right in front of you, in your hands.

That is why people click on links in emails that generally look like they’re from their bank; follow the instructions on what generally looks like their banks’ Web sites; and have their accounts emptied by bandits in Ukraine. Had you been paying attention, you would have noticed that your bank’s emails address you by name, not as “Dear Customer…” You would have remembered that your bank has told you, at the time you opened your account and many times since, that it will never ask you for your account password via email, and that you should always use a bookmark or type in the bank’s web address. But people do not pay attention.

It’s why people believe the “Nigerian prince” who promises that if you send him $5000 by wire transfer, he’ll give you half of the $15 million lying dormant in a secret bank account. It’s why lonely women send money to “international businessmen” they’ve never met, thinking they are helping to save the life of a dying son who desperately needs an operation. Kind-hearted people, especially the naive, the emotionally vulnerable, or the financially stressed ones, want to believe the best about others, even if it’s not rational.

It’s why people click into the dark corners of the Internet, or on flashing banners that say “You just won an iPad!” They believe that because they have McAfee or Norton AntiVirus, it will protect them from all possible cyber-threats. Of course, they don’t know that viruses can morph and propagate in minutes, but it takes days for antivirus companies to update their malware signature databases. They haven’t applied critical Windows security patches, or updated their Java software or Adobe Reader in years. Maybe they’re just lazy, or too busy. More likely, they’ve simply decided to trust the claims of the company that sold them the Internet security suite, and pay $49 a year for “peace of mind.”

“You Can Trust Me…”

Trust is the belief that you can predict behavior with an acceptable degree of confidence. It might be the behavior of a person, a computer program, a pet, or a website such as LinkedIn.com. Innumerable people have overestimated their prediction abilities with regard to people, programs, cars, pit bulls, “trusted service providers” and “trusted partners.”

Recently, a group of LinkedIn members filed a petition for a class action lawsuit against the company, attempting to convince a judge that savvy professionals such as themselves (just look at those glowing recommendations!) could not possibly have known that giving any website access to one’s emailcontacts is the same as handing over one’s family and friends over to multilevel marketers. Good luck with that, folks; like LinkedIn’s legal department says, “We believe the lawsuit is without merit.”

And there’s also a new obnoxious thing appearing on Facebook. When I click to accept a friend request, I am asked: “Do you know so-and-so outside of Facebook? YES or NO!” That’s not a friend asking if you know somebody with whom you just exchanged passing fist bumps. It’s a computer asking and then DEMANDING an answer. (Psst, you can click outside that pop up, and it will slink away.)

When you answer questions like that; when you willingly tell Facebook about the books and music you like, the movies you’ve watched, and your favorite TV shows; when you link your profile to all of your family, friends and business acquaintances; it’s Facebook using you for free to fill in the blanks of their highly marketable dossiers on over a billion people.

Why believe that?
Because that is how Facebook has behaved from the beginning, if you have paid attention. Mark Zuckerberg started Facebook by stealing copyrighted information and publishing people’s personal information without their permission. Of course, he and his official biographer don’t see it that way, but that is what history shows. Do not trust a person or a corporation to do other than what it has done in the past, despite what the legalese in the Privacy Policy says.

The three “A’s” of security are: Attention, Adaptation, and Action.
Pay attention to what is right in front of you. Adapt your Action to new or changed external behavior. Don’t blindly trust your antivirus software, click anywhere except where Zuckerberg tells you to, don’t click when you see “Dear Customer…”, or when you know in your gut that something smells fishy. Are you paying Attention to me?

This article was written by Bob Rankin. I would like to thank him and PC Pitstop for the great articles to help us get more in tune with they way we navigate around the Interweb….

Have a Great Week! Deuce Marjeta Operations Manager ZoHa Islands