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Linden Lab<\/a> \u200e02-28-2014 09:44 AM – edited \u200e02-28-2014 09:55 AM<\/p>\n“Today, we\u2019re happy to announce some changes to our JIRA implementation – the system we use to collect, track, and take action on bugs reported by users. You\u2019ll see these changes take effect next week.<\/p>\n
Recently, this system was working in a way that wasn\u2019t very transparent, and it frankly wasn\u2019t a good experience for the users who care enough about Second Life to try to help improve it, nor was it the best set-up for the Lindens tasked with addressing these issues. So you can see why we\u2019re happy to be changing it!<\/p>\n
Moving forward, we\u2019re going to make our JIRA implementation a more transparent experience. All users will be able to see all BUG issues, all the time.<\/strong> You\u2019ll be able to search to see if there are duplicates before submitting an issue, and if there\u2019s a bug that\u2019s particularly important to you, you can contribute your info to it and see when it\u2019s been Accepted and imported to the Linden team.<\/p>\n You\u2019ll also be able to comment.<\/strong> Before an issue is triaged, everyone can comment to help isolate and describe the issue more clearly. Do remember, there are some basic guidelines for participation<\/a> that need to be followed. Once an issue is Accepted and imported by Linden Lab\u2019s QA team, the original reporter will still be able to comment, as will Lindens and a small team of community triagers – a group that includes some third party Viewer developers and others selected by Linden Lab for having demonstrated skills in this area. This group has been invaluable in helping to keep the bug database orderly and cross-referenced as well as troubleshooting bugs before they\u2019re triaged, and we\u2019re glad to have their continuing help with this process.<\/p>\n Lastly, \u201cNew Feature Request\u201d is back!<\/strong> If you\u2019ve got a great idea for a feature, you don\u2019t need to slip it through the system disguised as a bug report – just select the \u201cNew Feature Request\u201d category when you submit. Commenting for this category will work just like for bug reports, and submitting improvements through this category will make things much easier for the Linden team reviewing these. Please remember that JIRA is an engineering tool – it\u2019s not meant for policy discussions and the like nor is it a replacement for the Forums<\/a>, where you can have all kinds of stimulating discussions.<\/p>\n If you\u2019re one of the many who have taken the time to submit a bug report through the JIRA system – thank you!<\/strong> We really appreciate your work in tracking down the issues, and it\u2019s a significant help to us as we continue to improve Second Life.<\/p>\n We think these changes will make for a better, more transparent and more productive experience for all of us, but if you have additional ideas on ways to improve our implementation, you can share them with us in this Forum thread<\/a>.”<\/p>\n You can find the article here: Changes to Our JIRA Implementation<\/a><\/p>\n Thank you, and I always remain respectfully yours,<\/p>\n ~ Suzanne Piers, ZoHa Islands Social Media Manager<\/p>\n","protected":false},"excerpt":{"rendered":" This was posted by Linden Labs on Feb. 28, 2014. It has some great information and announces changes to the JIRA which is a bug reporting system for SL users. Read on: By Linden Lab \u200e02-28-2014 09:44 AM – edited \u200e02-28-2014 09:55 AM “Today, we\u2019re happy to announce some changes to our JIRA implementation … Continue reading