<\/p>\n
Hello ZoHa Islands –<\/p>\n
Today we would like to give special attention to a recent post from Jessica Lyon and the entire Firestorm Team.\u00a0 This has very important information regarding the new Server Side Appearance Coding and how it will affect your Second Life.<\/p>\n
This means everyone will need to UPGRADE! \ud83d\ude42<\/p>\n
We all know change can be difficult and we want to see the transition as quick and easy as possible, therefor Firestorm also hosts some wonderful classes that can be found by joining the in world group, where you can learn to navigate your viewer menus, upload your AO into your viewer – this reducing the clutter on your screen and the scripts you wear.<\/p>\n
“According to the latest statistics from LL there are still some 67,000+ users on Phoenix and 77,000+ on Firestorm versions that are NOT compatible with Server Side Appearance (for Firestorm, that means any version older than 4.4.0). That is nearly 150,000 users who will have to update in this two-week period. I suspect most will wait until the very last minute or will wait until it\u2019s too late. This means our support team, being the only live, dedicated viewer support team in Second Life (to my knowledge) is going to be absolutely inundated. Because of this I\u2019m going to ask you, our users, for a few favors. Before you run to our inworld support groups<\/a>\u2026” – Jessica Lyon<\/p>\n <\/p>\n Linden Lab has stated<\/a> they intend to begin rolling out\u00a0Server Side Appearance<\/a>\u00a0(formerly known as Server Side Baking) on July 9th or shortly thereafter. It is of paramount importance to your user experience that ALL our users upgrade to this 4.4.1 version before the 9th of July. Even our 4.4.0 users should upgrade because 4.4.1 contains some additional SSA code from LL.<\/p>\n Support will kill me if I don\u2019t mention this near the top\u2026 most of the issues that get reported to support immediately after an upgrade could have been prevented by performing a clean install<\/a><\/strong>, which includes manually clearing the settings files from your hard drive, along with uninstalling the application and manually wiping the cache. If you are on 4.4.0 you can create a settings backup prior to doing a clean so that you can restore your settings quickly and easily afterwards. Video tutorial on that here.<\/a><\/strong><\/p>\n We are aware that there are a percentage of users who could not use 4.4.0 for one reason or another, and so it was very important that we do our best to fix those issues and get it out to you before Server Side Appearance rolls out. This update resolves all the issues we are capable of resolving in such a timeframe, and we hope it will improve performance and stability for everyone. It also comes with some great new features and options that we encourage you to check out and hope you enjoy.<\/p>\n A full change log can be found here\u00a0http:\/\/wiki.phoenixviewer.com\/firestorm_release_4.4.1.34164_change_log<\/a>\u00a0and downloads from our downloads page.<\/p>\n The time is now folks!<\/strong> In less than two weeks\u2019 time, avatars are going to begin looking horribly wrong to you and, likewise, you will look horribly wrong to everyone else on up-to-date viewers. We have gone to great lengths to offer you options, features, skins and customization in Firestorm to allow you the closest resemblance to Phoenix as is possible in a V3 code base. We have been doing this work since the beginning, and it even carries into this 4.4.1 with even more Phoe features such as an independent Radar floater, name auto complete, region script count notifications, ability to minimize floaters to bottom left instead of top left and more. We have gone to these efforts because we truly do care about your user experience and hope that you will stay with us as we continue development of Firestorm into the future.<\/p>\n However, if all these efforts are not good enough, please know that you also have other viewer alternatives you can choose, available from the LL Third Party Viewer Directory here.<\/a>\u00a0The bottom line, however, is that if you want to continue seeing other avatars and being seen normally, you will<\/em> have to upgrade to something\u2026 now. We have video tutorials on our YouTube page here<\/a>, including a video about migrating from Phoenix to Firestorm here.<\/a>\u00a0We will begin using all our resources to notify Phoenix users of the upcoming change and the need to upgrade. If you are a Phoenix user, you may find this to be annoying and nagging \u2013 sorry about that \u2013 but there are a great many users who do not pay attention to upcoming changes and have no idea their experience is about to become epic fail.<\/p>\n According to the latest statistics from LL there are still some 67,000+ users on Phoenix and 77,000+ on Firestorm versions that are NOT compatible with Server Side Appearance (for Firestorm, that means any version older than 4.4.0). That is nearly 150,000 users who will have to update in this two-week period. I suspect most will wait until the very last minute or will wait until it\u2019s too late. This means our support team, being the only live, dedicated viewer support team in Second Life (to my knowledge) is going to be absolutely inundated. Because of this I\u2019m going to ask you, our users, for a few favors. Before you run to our inworld support groups<\/a>\u2026<\/p>\n WIKI, WIKI, WIKI!<\/strong> –\u00a0Please search for your problem on our wiki<\/a> first<\/em>. The best way to search the wiki is to start typing a keyword into the search box, but don\u2019t hit Enter! Just wait for a second and a drop down list of possible matches will appear. This is more effective than typing your search and hitting enter. Try it! Our main troubleshooting index<\/a> can point you to tips for fixing the most common issues, as well!<\/p>\n JIRA.<\/strong> \u2013 Yes! Please file a support ticket! This is much easier for support and our development team to collaborate with you and each other on your specific issue. File a support ticket.\u00a0<\/a><\/p>\n Help us help!<\/strong> \u2013 If you see folks asking questions in our support groups<\/a> and support isn\u2019t around or is busy, and<\/em> you know the answer\u2026 please feel free to try to help these folks yourself! Your help is hugely appreciated, but please don\u2019t take offense if you are wrong in some way and support corrects you. We do still appreciate your enthusiasm and willingness to help. This is, after all, what we look for in new support people. We recruit based on attitude, willingness to help, persistence and resilience to negativity.<\/p>\n Patience grasshopper!<\/strong> –\u00a0Please be patient with our support team, because\u2026<\/p>\n We truly hope 4.4.1 will be awesome for everyone! Also, you can expect a 4.4.2 in a few weeks which will contain \u201cPolishing up code\u201d from LL for Server Side Appearance.<\/p>\n <\/p>\n Sincerely,<\/p>\n Jessica Lyon and the entire Firestorm Team<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":" Hello ZoHa Islands – Today we would like to give special attention to a recent post from Jessica Lyon and the entire Firestorm Team.\u00a0 This has very important information regarding the new Server Side Appearance Coding and how it will affect your Second Life. This means everyone will need to UPGRADE! \ud83d\ude42 We all … Continue reading \n
Firestorm 4.4.1.34164 Release<\/a><\/h2>\n
Everyone has to upgrade!<\/h2>\n
Clean install!<\/h2>\n
The fixes and new shiny<\/h2>\n
Phoenix users<\/h2>\n
Our support nightmare\u2026<\/h2>\n
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